Embedded Files
The Team
The different team collaborated on the project:
Product Manager: Miraf Kassaye
Front end and back end developers, and QA engineers
System Architects
Integration Engineers
My Role
As the Digital Channel Product Manager for Safaricom Ethiopia's bot (t.me/official_safaricomet_bot), I led the development of key features, including the ability to purchase data and voice bundles, check voucher card status, access Airtime Advance, and view active airtime loans. I defined product requirements, crafted user journeys and flows, and collaborated closely with front-end and back-end developers to ensure seamless functionality. Additionally, I integrated live agent support for customers needing further assistance.
Telegram Bot User Journey - Video.mp4This video provides an in-depth overview of the features and functionality of the Safaricom Ethiopia Telegram Bot. It takes viewers through a complete end-to-end journey, offering a detailed exploration of how the bot works from start to finish. The video highlights various user interactions and scenarios, demonstrating step-by-step how users will engage with the bot. With clear, real-world examples and use cases, the video effectively showcases the bot's capabilities and provides valuable insights into the user experience. Whether you're a potential user or interested in understanding the bot's design, this video covers all the key aspects in a thorough and easy-to-follow manner.
Features
Buy Data Packages
Tele-Minutes
Check Balance
Borrow Airtime Credit
Check Voucher Status
Invite A Friend
Speak to Agent
M-PESA Information
How to register
Cash Deposit & Withdrawal Information
Buy Airtime & Package
Pay with M-PESA - How to information
Mobile Banking - How to fund M-PESA Wallet
International Money Transfer - Information on how to receive money from abroad
M-PESA Charges
8.Manage M-PESA PIN
PIN Unlock
Google Sites
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