Certified Scrum Product Owner
Scrum Alliance,
October 2025
Scrum Alliance,
October 2025
I am passionate about driving digital innovation through the development and management of customer-centric platforms. My expertise includes the implementation of IVR systems, intelligent bots, web self-care solutions, and automating services to enhance customer engagement and satisfaction. I strive to simplify complex processes, improve accessibility, and create seamless experiences for both individual users and businesses.
Product Ownership & Strategy – Defining requirements, managing backlogs, writing user stories, and prioritizing features to deliver customer-centric digital solutions.
User Research & Experience Design – Conducting user interviews, gathering insights, creating user journeys and flow designs to optimize digital channels.
Digital Channel Expertise – Leading IVR systems, mobile apps, Telegram bots, and web self-care platforms for consumers and enterprise clients.
Cross-Functional Collaboration – Coordinating IT, engineering, UI/UX, and business teams to ensure smooth product delivery and alignment.
Agile Project Management – Facilitating sprints, stand-ups, and retrospectives while driving iterative delivery of high-impact features.
Customer Experience & Optimization – Designing self-service solutions, analyzing performance data, and improving adoption and satisfaction.
Technical Understanding – Bridging technical and business needs with knowledge of APIs, system architecture, and integrations.
Jira
Confluence
Notion
Slack
Microsoft Teams
Google Workspace
Figma
Miro
Google Analytics
Power BI
Excel (Advanced)
Safaricom Ethiopia
Digital and Online Services Manag
National Election Board of Ethiopia
Contact Center Senior Supervisor
Premier Switch Solutions S.C.
Senior Customer Support Officer
Ethio Telecom
Contact Center Advisor
National College of Art and Design - Recognized College of University College Dublin
Masters of Art, Interaction Design
Sep 2025 - Present
Haramaya University
Bachelor of Science, Information Technology
Sep 2009 - Jul 2013