I am a Certified Scrum Product Owner and digital services professional with a Bachelor’s in Information Technology and currently pursuing an MA in Interaction Design at NCAD, Dublin. I specialize in designing, developing, and managing customer-focused digital solutions, including IVR systems, Mobile Apps, Bots, web self-care portals, and service automation, aimed at enhancing engagement, streamlining operations, and delivering seamless user experiences.

Across my career, I have led digital platforms serving millions of users, collaborating with cross-functional teams to optimize processes, launch features, and improve accessibility for diverse audiences. My work combines technical expertise, agile delivery, and human-centered design to create impactful, scalable, and intuitive digital products.